What help am I eligible for?

By providing some details you can find out what financial help you may be eligible for.

You may be eligible for one or more of the following

Flexible payment plan



You can pay less than you need towards your water bill for an agreed period of time and catch up on payments later.

To talk to us about moving to a flexible payment plan

Call: 0345 600 3 600

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

Email: customer.services@wessexwater.co.uk

You may be eligible for one or more of the following

Payment break



If you have had a change in circumstance, a payment break can help.

Find out more about payment breaks

To apply:

Call: 0345 600 3 600

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

Email: customer.services@wessexwater.co.uk

You may be eligible for one or more of the following

Switch to a water meter



It's free to switch to a meter and on average customers save £100 per year. And with our money back guarantee switching to a meter is risk free.

Apply for a water meter

Apply for a water meter

You can apply if we provide you with water and/or sewerage services and all the adults in your household receive Pension Credit or the state pension is your (and their) only income.

More about our discount for low income Pensioners

Reduced bill



Apply for Assist to receive a reduced bill based on your ability to pay

More about Assist